![]() They want to maintain their guest’s privacy. The bag is then typically stored in a locked area where it is organized by month found.Įven if the hotel knows which guest the item belongs to, they won’t likely call to notify the guest about the lost items. The log contains info about all of the items in the bag, as well as the registered guest’s name who stayed in the room. Next, a staff member will transfer the bag to the housekeeping manager or appropriate general manager, where they’ll write the information into a log. The bag is then labeled with the date, location found and name of the staff member who found the items. Anything left in a room gets stored, usually in a transparent bag, so that items can be identified at a quick glance. ![]() Most hotels have a policy where they bag, tag and turn items into the lost and found department. If a hotel has a poor track record of recovering lost items, it’ll receive less business in the future due to poor reviews and low customer satisfaction. Generally, hotels do their best to maintain a fair lost and found policy.Īlthough hotels don’t have the space to store stuff indefinitely, they also don’t want to disappoint customers by throwing away items before they’ve had a chance to retrieve them. If you left your stuff at a hotel, start by contacting the staff and asking how long the hotel keeps the lost property. Some things, like electronics, may wait for their owner in a bin for up to six months.īased on the hotel manager’s discretion, valuable items like engagement rings may be stored indefinitely. For example, hotels may toss perishable items like food and alcohol after 24 hours and may keep clothing items for three months. After the holding period, the hotel may disperse the items left behind to the staff member who found them. ![]() What Are the Most Common Items Left at Hotels?Įach hotel has unique policies regarding how long they hold lost property, but most hold lost items for one to six months. What Steps Should I Take When I Realize I Left My Stuff?ħ. Do Hotels Offer Insurance For Lost Items?Ħ. Are Hotels Responsible If I Left My Stuff?ĥ.
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